Returns and
Exchanges
Items
that are unworn, unwashed or unaltered may be returned within 14 days of
original receipt. Please give us a call at 877-331-0025 to receive a
return authorization number. Items returned WITHOUT a return authorization
number on the outside of the shipping box will NOT be accepted. There is a
15% restocking fee on shoe returns.
Sale
items are FINAL SALES and cannot be returned for echange, store credit or a
refund.
Items must be returned in their original package with the original store
receipt and in unworn, unused condition. Shipping fees are
non-refundable. If your item has shipped for free, please note that if you
are exchanging an item that has originally shipped for free, you will be charged
our standard shipping fee when your exchange is
shipped.
For exchanges and for fastest service, please call 877-331-0025. We
will need to charge you for the new item, but we will ship it the next
day. If you have already paid for initial shipping fee, we will waive the
regular shipping charge. Once we receive your return, we will credit your
account the cost of the original
item.
All returns/exchanges should be sent
to:
The Pink Grasshopper
Attn: RETURNS DEPT.
230 East Main
Street
Port Jefferson, NY 11777
Please enclose the original invoice with your return.
All returns sent by mail must be prepaid. No package sent COD will
be accepted.Please insure your package before you send it. We are not
responsible for lost packages sent to
us.
